Shipping
Domestic Shipping
Orders $40 and up ship free throughout the continental USA. Otherwise, shipping is a flat $10 fee.
FREE SHIPPING Orders $40+
Fridge Magnets – Studio Pick
$2.00
Beautiful stone magnets. Order one or many. If you have a lot of them, they are fun to build imaginary stone walls with on a fridge.
Magnets use strong, rare earth, neodymium rectangles to use these for holding up a shopping list or a photo. Not a toy for kids.
| Weight | 0.05 lbs |
|---|---|
| State | |
| Number in Set | |
| Origin | New England USA |
Shipping Information
Shipping Policies
Everything you need to know about shipping, delivery, gift orders, tracking, and sustainable packaging.
Gifting
Gift Orders
My pieces are often gifted, so pricing information is never included inside the package.
Complimentary personalized gift notes are available. Simply add your gift note when adding an item to the shopping cart, or use the order notes during checkout.
Another option is to mail your gift to your own name at your friend's address.
Processing
Order Processing
I strive to process orders received by 10 am EST Monday – Friday by the following day, so you get it ASAP.
10 AM EST order processing cutoff
Delivery
Delivery Times
Transit time from Lowell, MA is generally 1–6 days.
Orange Region 1–2 days
Dark Brown 2–3 days
Yellow & Green 3–4 days
Blue 3–5 days
Light Brown & Purple 3–6 days
Assistance
Damaged Shipments
If anything arrives broken you are not liable for damages. Please notify me as soon as possible and save the packaging.
The packaging may be needed to file an insurance claim with the shipping service or for a possible return or claim.
Tracking
Tracking Information
You will receive a tracking number via email when your package ships. Check your spam folder if the email is missing.
Thoughtfully Packed
Sustainable Packaging
I use 100% compostable paper packaging and wrapping. No plastic anywhere. I also use recycled corrugated boxes, paper gum tape, and recycled kraft paper for void fill.
This does not sacrifice the safety of your item. Please compost the boxes and void fill paper if possible. This is a sustainable product, through and through.
Product gift boxes are either branded by hand with a hot branding iron or hand stamped with ink, and can all be composted.
♧ 100% Compostable
Packaging
Packaging
International Delivery
International Shipping Policy
Shipping internationally made simple, with transparent delivery times, costs, customs information, and return policies.
International Shipping
FREE Shipping on Orders Over $400
I am excited to offer free international shipping on orders over $400 to select countries. Eligible orders ship using standard international carriers, primarily USPS Priority Mail International.
USPS Priority Mail UPS FedEx
$400+ FREE
SHIPPING
SHIPPING
01
Delivery
Shipping Times & Costs
Delivery Estimates
Typically 6–10 business days to most European and North American destinations, and 7–14+ business days to Asia-Pacific and other regions.
Free Shipping
Free shipping automatically applies at checkout for qualifying orders shipped to the eligible countries listed below.
Oversized Items
Heavier or oversized products, which are common with stone pieces, may require additional shipping charges calculated at checkout.
Tracking
Tracking is included with every shipment. Expedited shipping options are available for an additional charge.
02
Important
Customs, Duties, Taxes & Import Fees
DDU Delivered Duty
Unpaid
Unpaid
Buyer Responsibility All international shipments are sent DDU (Delivered Duty Unpaid).
✓
American Stonecraft® handles export documentation, packaging, and transportation to your country's border or designated entry point.
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You (the buyer/importer) are responsible for all import duties, VAT/GST, customs brokerage fees, handling charges, and other import-related costs required by your local customs authority.
✓
These charges are NOT included in the product price or shipping cost and must be paid separately when your shipment arrives or clears customs.
✓
Import fees vary by country and are determined by your local customs authority based on product value, shipping cost, product classification, and local regulations.
03
Before You Order
Important Information
01
Customs delays may occur while duties or taxes are being processed.
02
We recommend checking estimated import charges before placing your order using your country's customs website, local postal service, a customs broker, or an online duty calculator such as SimplyDuty.
03
Some shipments may require additional customs documentation or inspection.
04
American Stonecraft® is not responsible for customs delays, import fees, taxes, or costs associated with import compliance.
04
Returns
International Returns & Refunds
Returns are accepted within 14 days of delivery for eligible items returned in their original condition.
01
Return Shipping
Return shipping costs are the responsibility of the buyer.
02
Refund Processing
Refunds are processed after the returned item has been inspected.
03
Import Taxes
Customs duties and import taxes paid on the original shipment are generally non-refundable.
Eligible Destinations
Free International Shipping
Orders over $400 qualify for free international shipping to the countries listed below.
01
North America
Canada
02
Europe
Iceland United Kingdom Ireland Norway Denmark Sweden Finland Belgium Netherlands Germany Poland France Spain Switzerland Austria Italy Croatia Hungary
03
Asia-Pacific & Oceania
Australia New Zealand Singapore Japan South Korea Hong Kong Taiwan
Customer Care
Returns / Exchanges
Simple, straightforward returns and exchanges for eligible website purchases.
01
Exchanges Exchanges
Exchanges of website purchases have no charge.
Notify me of your desire to make an exchange, which item(s) you desire in exchange, and I will send you a return shipping label.
Please reuse your original packaging and pack in the same style.
02
Returns Returns
Returns are also free, no explanation required, but feedback is always welcome.
Notify me of your desire to make a return and I will send you a return shipping label. Please reuse your original packaging and pack in the same style.
Once the item arrives back at my studio, I will process your refund.
Final Sale
Non-Returnable Items
Grill stone or baking stone purchases are final, and are not eligible for return or exchange.
03
Need Help?
How to Start a Return or Exchange
01
Contact Us
Email or call/text within two weeks of your purchase to initiate the process.
02
Receive Your Label
A return shipping label will be provided for your website purchase.
03
Reuse Your Packaging
Please reuse the original packaging and pack the item in the same style.
04
Refund or Exchange
Once the returned item arrives at the studio, the refund will be processed.
Start Your Request
Need to make a return or exchange?
Get in touch within two weeks of your purchase and I’ll help you get started.
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