We offer free shipping on gift cards and orders valued over $100. Otherwise shipping is a flat $10 for addresses in the contiguous U.S., with no limits on the number of items per order for either option.
Orders received by 10 am EST Monday - Friday will be processed that day. Orders received after 10am EST Monday - Friday or on a Weekend or Holiday will be processed and shipped on the next business day. We strive to ship your order fast so you get it ASAP.
Orders ship from Lowell, MA either USPS or UPS. Transit time via USPS is typically 1-2 business days, and occasionally 3 business days for destinations farther from our Massachusetts studio. UPS shipments, typically heavier items or orders going across the country, may take 4-5 days.
You will receive a tracking number for your package via email when we ship the item. Check your spam folder if this email is missing.
We use recyclable green packaging and kraft paper void fill. You can actually compost the boxes once you remove the plastic tape. Boxes are branded by hand with a hot iron. Smell them!
International Shipping is available. Please email the product SKU codes you would like to purchase and your destination address so we can quote the cost.
If you wish to make a return or exchange from a website purchase, please contact us within two weeks of your purchase to initiate the process. Exchanges are no charge, we will send you a return shipping label, so save your packaging. Returns must be approved prior to shipping and are subject to a $20 fee. We will email your return shipping label and all items must be packaged in original packaging for safe transit back to Massachusetts.